SUA approves $405K upgrade for faster outage alerts to electric, water customers

Customers can opt in for text and email alerts about outages

Chris Peters

Sep 21, 2025 - 3 min read

A smartphone displays a mock outage alert from Stillwater Utility as a digital electric meter sits in the background. The new outage management system will enhance customer communication for both electric and water services, offering real-time alerts through text, email, and phone. – Illustration/Image by Chris Peters

SUA approves $405K upgrade for faster outage alerts to electric, water customers — A smartphone displays a mock outage alert from Stillwater Utility as a digital electric meter sits in the background. The new outage management system will enhance customer communication for both electric and water services, offering real-time alerts through text, email, and phone. – Illustration/Image by Chris Peters

The Stillwater Utilities Authority approved a $405,315 contract Sept. 8 to modernize its outage management capabilities with a new system that will serve both electric and water customers.

The SUA trustees voted 4-0 to approve the contract with DataVoice International Inc., which will replace the authority's 13-year-old outage management system with technology that provides better customer communication and more efficient utility operations.

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